Information Updates


COVID-19 UPDATE as of Sunday 29th March, 2020


UPDATE regarding your upcoming appointment/s:

Healthwise has decided to cease all face-to-face sessions in response to the current health situation.

All sessions will now be conducted via phone or video call.

As of 30th March, 2020, the Federal Government has now made Telehealth for Psychology available to all persons with a referral and Mental Health Care Plan (MHCP).

This means all exisitng patients currently accessing our services under Better Access (Medicare) are eligible for this new bulk billing arrangement.

So what do you need to do if you already have an upcoming appointment and wish to keep it?

You need to have a computer, ipad, or smart phone and download ZOOM - easy!  

Most computers and smart phones already have cameras and microphones but if you are using an older PC, you might want to check for audiovisual capabilities (otherwise use your smart phone!)

You will receive your usual SMS apppointment reminder and we ask you to please respond like you normally do.

When your appointment comes around, we will send a zoom meeting-link to either your phone or email. If you are not sure, our receptionist will be calling you ten minutes before your appointment to ensure you are ready to go (and to assist you with any IT support as needed).

Under the Government's new Telehealth arrangment,  we are unable to charge a gap for a short period of time. Obviously, this is going to cause a significant impact at our end - but for now, the main thing is we can continue to provide you with a service and we will endeavour to work through the challengesas they arise.

Remember, we are ALL in this together and Healthwise Qld are committed to ensuring we support you as much as possible as we too, learn to navigate through this unchartered territory of online consults and distance therapy. 

We will be in touch soon!

Fee Increase from 1st July 2020 - SUSPENDED.

Previous advice about our fee increase will be suspended until 30th June, and will be reviewed after the current covid-19 situation has settled.

We had originally advised that from July 1, 2020, Healthwise Qld would be increasing their fees to align with the National Fee Schedule.  The Australian Psychological Society (APS) publishes a recommended schedule of fees as a guide for psychologists providing private psychology services. The previous Recommended Schedule of Fees published by the APS is $251 for a 46 minute consultation. 

However, due to the Covid-19 situaiton, all Clinical Psychology telehealth sessions will be temporarily BULK BILLED until the Government lifts this restriction.   This means, you will not be asked to pay a gap fee at this time, however, normal fees will be resuming soon. Please speak to your psychologist if fees become an issue or concern.

Unfortunately,  Medicare will not rebate provisional psychologists. If you wish to continue seeing your Provisional Psychologist, you will be required to pay a fee of $75.

We are hoping to find alternate funding options to support our clients currently booked with any of our Provisionals (Michael, Emma and Sharon). We will keep you updated!

If you can not afford this fee, please advise us ASAP so we can discuss your options and ensure you are not disadvantaged because of an inabilty to pay.

We appreciate this is quite confusing for a lot of our clients - please feel free to give us a call and we will happily explain the situation and accomodate you as best we can.

Thank you for your ongoing patience and understanding.

The Practice


Our Health Mission - Compassion and Care

We are a new practice located in the heart of Bundaberg. We have a professional and skilled team of mental health practitioners, from clinical psychologists to counsellors - all who share a passion for the wellbeing of people in our community.  As a new practice we have shorter wait times and various services from psychological interventions, psychometrics (cognitive testing), NDIS, WorkCover,  DVA and  EAP.  With our staff bringing their unique expertise in areas such as child and youth, drug and alcohol, older person's mental health, pain management, relationship and parenting, biofeedback, trauma and attachment, severe and persistent mental health issues, low-intensity cognitive behavioural therapy, autism and behaviour management - there will always be a service individually tailored for your needs. 

To access our services please give us a call on (07) 4198 3143 or speak to your GP about a mental health care plan (this allows you to receive a rebate from Medicare). 


Experience and Professionalism

Our team is made up of general and/or provisional psychologists, mental health specialists, counsellors and lead by a Clinical Psychologist with over 25 years experience in the mental health field.  You can be assured that your psychologist is not only appropriately qualified but also registered with the Australian Health Practitioners Regulation Agency (AHPRA).

We aim to deliver the most professional and individualised therapy for you and to ensure that your wellbeing is our highest priority.

Feel free to give us a call to speak about the different services we offer so we can get you on the path to wellness and recovery.



Prices as of 1st January, 2020

With a Mental Health Care Plan (MHCP) from your doctor, you will be able to access the following:


Clinical Psychologist: 

The cost of a psychology consultation (50 minutes) is $201.50 which is payable at the time of your appointment. A Medicare rebate can be provided for this service of $126.50 

(The gap or out-of-pocket expense is $75.00).  

General Psychologist: 

A total cost of $151.35 is payable at the time of the appointment. A Medicare rebate of $86.15 is available. 

Provisional Psychologist: 

There is no Medicare rebate for services provided by a Provisional Psychologist. Our Provisionals are highly skilled registered practitioners currently in their practical period of post tertiary education.  Provisionals at Healthwise are specifically chosen for their demonstrable skills and abilities and all their clients are overseen by our Clinical Psychologist. Fee per session $75 (no rebate)



With the presentation of a valid DVA Health Card, an individual can access a clinical psychologist without a fee. HealthWise Queensland will invoice the Department of Veteran Affairs on your behalf. A referral from your GP is required.


For PLAN and SELF managed participants only. We ask you to pay the full fee of $210 (per hour) up front and we will invoice the plan manager on your behalf so the full fee is returned directly to you. We can also bill directly to some providers with prior arrangement.

Walk and Talk - Therapy Group:

With MHCP:  $30

Without MHCP:  $75


At irregular intervals we run various groups. Please ask us about our groups for parenting, autism, mature males, drugs & alcohol, and coping with grief. 

Pain Clinic:

Our pain clinic has varying prices depending upon the intervention required and whether you participate in individual sessions or join us in the Pain Management Group Program.

With a MHCP both individual and Group sessions will be rebated.

Psychometric Testing:

WISC, WAIS and WPPSI available (cognitive tests) 

Forensic - Competency Assessments 

ADHD and ASD screening and diagnosis 

Sensory Profiling

Dementia and Capacity testing

Functional and Behavioural Assessments

Memory and Executive functioning testing

Please enquire for fees as they vary depending upon the test or combination of tests required.

Board-Approved Clinical Supervisor -  (4+2, 5+1 & Registrar Program)

$165 per hour



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